Customer Service Specialist II - AFC in Houston, TX at KAR Global

Date Posted: 11/16/2019

Job Snapshot

  • Employee Type:
  • Location:
    4526 North Sam Houston Parkway West
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Do you have an interest in the auto business or financial services? Are you looking to join an organization where your skills are utilized to the fullest and your interests are developed? 

Automotive Finance Corporation (AFC) is a premier capital funding source for the used car industry. Founded in 1987, AFC's commitment to the success of our customers, our employees, and our company has made us one of the largest independent providers of dealer floorplan financing in North America.

 We take pride in catering to the career goals of our employees and are looking for a skilled Customer Service Specialist to join our team.

A Day in the Life:
o    Respond to dealer inquiries regarding AFC's products and services.
o    Provide dealers with titles upon payoff.
o    Collect payments.
o    Seamlessly, utilize various systems to track dealer accounts and sales opportunities.
o    Foster long-term relationships with dealers and auction partners.

Educational Requirements and Qualifications:
o    Prior Collections experienced strongly preferred but not required.
o    Some post high school course work in related field is preferred but not required.
o    Prior work experience in financial services industry is preferred but not required.
o    Familiarity with concepts, procedures and processes typically used in automotive and financial services industries.
o    Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position. 
o    Solid organizational, and communication skills.
o    Knowledge of successful customer service principles and practices. 
o    Motor vehicle operator (required); notary (desired).

KAR is an equal opportunity employer.  KAR is a drug-free workplace.