Customer Service Representative III in Fletcher, NC at KAR Global

Date Posted: 11/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4900 Hendersonville Hwy
    Fletcher, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/13/2019

Job Description



IAA, Inc. is searching for a Customer Service Representative III to join the team at our facility in Fletcher, NC.

Founded in 1982, IAA, Inc., certified as a Great Place to Work®, is the leading live and live-online salvage vehicle auction company. IAA is headquartered in Westchester, IL and employs over 3,500 employees in more than 170 auction facilities throughout the U.S. and Canada.

Responsibilities include (but are not limited to the following):

  • Resolve moderately challenging customer questions, complaints and requests
  • Process all necessary paperwork in preparation for auction day, securing necessary approvals.
  • Maintaining buyer accounts
  • Collection of buyer payments
  • Processing titles as part of normal assignment
  • Performing inventory control measures
  • Generate standard reports and design new reports as requested
  • Conduct research of a more complex nature.
  • Orienting, training, assigning, and checking work of lower level employees. May be designated as lead worker.

Minimum Requirements:

  • Experience with processing automobile titles
  • Basic computer skills
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Professional and clean appearance
  • Able to communicate effectively with customers
  • Ability to function well as part of a team

Preferred Requirements:

  • Previous customer service experience
  • Maintaining customer databases

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.

IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace.

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