Customer Service Specialist -- AFC in Auburn, WA at KAR Global

Date Posted: 12/10/2019

Job Snapshot

  • Employee Type:
  • Location:
    621 37th Street NW
    Auburn, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

What we do:

We fuel the entrepreneurial dream in our community through our people, products, and our four values that drive every business decision and customer interaction:

Elevating relationships  |  Vision-driven  |  Powered by passion  |  Dedicated to you

For more than 30 years, we’ve been committed to making dreams come true for independent dealers. AFC’s finance solutions provide liquidity to more than 12,000 independent dealers across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify dealers purchasing power so they can stock their lot with the vehicles their customers demand.

Who we are:

With our people-first culture, AFC believes in creating an environment where employees look forward to work each day. Plus, AFC’s committed to helping each employee develop their own career dream. With cross-team and cross-KAR company development opportunities, employees are able to pursue any position of interest.

We’re looking for:

AFC is seeking an individual who elevates relationships while delivering our financial services to customers (dealers/auctions) within a specific geographic area. This person will have frequent, direct contact with customers and will complete a varity of internal and external customer service tasks aimed at increasing revenues and minimizing losses.  This person must develop competence in the technical aspects of loan processing (floorplanning), contracting and ongoing relationship management of our borrowers and potential borrowers. The qualified candidate will have an affinity for numbers.

Your impact:

As the Dealer Service Specialist I (DSS I) you’ll:

•       Administer dealer contracts, including process credit applications; temporary increases; submit over line requests; and line modifications and term changes.  This could also include adding or removing signor Name, entity and address changes; conduct annual reviews of dealers; and termination of floorplan. This person will call dealers (i.e. customer service/courtesy calls, collecting on delinquent accounts,) conduct reviews of delinquent dealer reports, and collect of returned checks.

•       Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning) and securing the loans.  The DSS I will understand how their role contributes to the greater purpose of the business.

•       Be passionate about prospective borrower and current borrower relationship management tasks.  Problem analysis, problem solving, and listening skills.

•       Use spreadsheet and other automated or manual processes to prepare required documentation and reports.

•       Practice dedication to others by using automated or manual processes to monitor dealer transactions.  Collect payments from delinquent dealers, account for property used to secure loans, and to document business activities (to include those related to “over credit line”, late payments, returned checks, note repayments, and “out of trust” situations).

•       Assist in sales and growth of the branch’s portfolio (i.e. be able to field incoming sales inquiries, be able to up sell current customers), assist in marketing mailers and sales campaign of the branch, and help contribute to the vision of the branch.

•       Communicate potential loss situations to Branch Manager as soon as identified. Assist in efforts to take possession of vehicles or other property used to secure loans and acts as AFC’s agent/representative in legal matters, as required.

•       Understand the applicable laws and codes for their assigned geographic area and operates in compliance with them.

•       Other duties, as assigned.

Educational qualifications:

Some post high school course work in related field is preferred.  Prior work experience in financial services industry is preferred.  Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position.  Good organizational, clerical, numeric, oral, and written language skills. Knowledge of customer service principles and practices.  Motor vehicle operator (required); notary (desired).

Environmental requirements:

Position requires walking, sitting, and standing. Driving personal automobile to customer premises or supported auctions may be required for the purpose of verifying make/model/VIN of automobiles or conducting other AFC business development activities.

Working with the best in the industry:

AFC is proud to be a subsidiary of KAR Auction Services, Inc. AFC’s core business complements the other business units within the KAR Auction Services group of companies, including ADESA auctions, TradeRev, Insurance Auto Auctions (IAA), PAR North America, AutoVIN, LiveBlock Auctions International, Preferred Warranties, Inc. (PWI), Dent Demon, and many more. This diversity allows KAR Auction Services to provide a full spectrum of services – from whole car and salvage to financing, remarketing, technology, and inspection/repair services.

For more information about KAR Auction Services and its affiliated companies, visit