Clerk Dealer Registration I in Framingham, MA at KAR Global

Date Posted: 11/15/2019

Job Snapshot

Job Description

Responsibilities and Duties:

1. Provide prompt and courteous service: both on the phone and in person.
    A. Demonstrate friendliness and proper phone etiquette with every customer.
    B. Maintain a professional appearance consistent with the Handbook.

2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

3. Be familiar with procedures for handling all aspects of customer service.

4. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.

5. Complete dealer bank credit authorizations, process credit history inquiries and check auction records prior to establishing credit. Assist customers in completing required forms prior to participating in the auction.

6. Verify the identification of the dealer’s principal representative and that they have an authorized letter on dealership letterhead signed by the dealer principal giving authorization to participate in the sale.

7. Enter accurate dealer registration information into the computer system including the required credit limit notations. Maintain customer files, keep records current and conduct periodic audits of dealers to insure that representatives listed are authorized to purchase vehicles for the appropriate dealership.

8. Maintain familiarity with state laws governing dealer licensing.

9. Process, control and monitor identification cards of registered dealers/dealership representatives.

10. Communicate schedule of sales and current sale policies and procedures to customers.

11. Produce customer information reports as needed.

12. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.

13. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources. Maintain a good flow of communication with General Manager or designated manager and auction personnel.

14. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.

15. Monitor and control all area conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Conduct daily inspections to determine if appearance meets these standards and advise Facilities of all breakdown and maintenance needs immediately.

16. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.

Educational Requirements and Qualifications:

High School Diploma/GED preferred. One (1) to three (3) years experience in an auto dealership/auction or equivalent business experience preferred. Basic computer skills are required. May be required to become a public notary.

Physical Requirements:

The physical activity requirements of the position range from Light to Medium Physical Work. (Refer to Policy HR-200 for definitions)

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. (Refer to Policy HR-200 for definitions)

Physical Working Condition:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external automotive and auction operations.

KAR is an equal opportunity employer. KAR is a drug-free workplace