Bilingual Customer Service Representative in Ottawa at KAR Global

Date Posted: 11/14/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1717 Burton Road
    Ottawa
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/14/2019

Job Description

The Transportation coordinator is responsible for placing outbound calls to Tow vendors via a qualification process, enter information into call logs and secure pricing and equipment details, and updating information into a transportation management system (TMS).

Responsibilities include placing outbound calls to vendors for transportation of vehicles through an RFP process, complete call logs, and enter customer information into database.

Impact Auto Auctions is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada. Impact's national service offering allows sellers to standardize processes across the country, and provides buyers with Canada's most extensive selection of salvage vehicles. Impact is a subsidiary of Insurance Auto Auctions (IAA), and a business unit of KAR Auction Services, Inc.

To learn more about Impact Auto Auctions please visit https://www.impactauto.ca/.

Responsibilities include (but are not limited to the following):

  • Responsible for placing outbound calls to Tow vendors via a qualification process and secure pricing, equipment details, and updating information into a transportation management system (TMS).
  • Initiate and complete assigned IAA branch request for pricing (RFP) from lead to close
  • Create call log lists within Excel using tow searches via internet, referrals and tow show leads
  • Complete timely outbound phone calls to pre-qualify new tower prospects
  • Accurately type in documented phone calls into call log
  • Email/fax RFP bid packages to tow vendor prospects
  • Complete timely follow up calls to meet deadlines
  • Coordinate and accurately input returned RFP data into TMS system for management review
  • Coordinate tower on-site interviews, create meeting itineraries, and complete tower profiles
  • Send out declination letters to all participating towers not selected as a contracted tower
  • Accurately update pertinent tower information into TMS system with equipment, contact information, contract terms, and insurance requirements
  • Perform special projects as requested
     

Minimum Requirements:

  • Basic computer skills
  • Microsoft Office/Excel proficient
  • Time management skills
  • Ability to work independently
  • Clear communication skills
  • Professional and clean appearance
  • Able to communicate effectively with customers
  • Ability to function well as part of a team

Preferred Requirements:

  • High School Diploma or GED (Associate or Bachelor degrees preferred) or equivalent of 3-5 years’ work experience
  • Previous customer service or call center experience